Finding the “Extra Mile”
Here at Courtney Reed Group, we take customer feedback seriously, so a recent recruitment testimonial got us talking. The kind words could not thank us enough and went on to explain how our valued client felt that we had gone the extra mile in filling a high-level vacancy recently.
Unless you live under a rock, those in business now understand that exceptional customer service must extend across all areas of operations. Let’s face it though, customer focus can be a buzz word that we come across on about us pages, mission statements and pictures on the wall. But despite our firm commitment to service, it still begs the obvious question, how do you walk the walk and deliver customer service that blows your clients away?
It was time to put ourselves on the spot, and it started a lively office conversation where we reviewed our testimonials over a much-needed cup of tea. For the first time in a long time, we imagined that we were in the hot seat; nervously sitting in the interview chair being asked to highlight the best points about our business. The pressure was on.
Just under an hour later and we nailed it down to several key points. We believe that it starts with relationships. With an ability to meet the varied needs of a wide customer base, we understand that one size does not fit all, so we take the time to get to know our clients. Ask us to fill your vacancy, and we want to hear all about you, your business and the role – and we make no apologies for the fact that we don’t stop until we have what we need.
Secondly, we are with you all the way and won’t waiver. Industry knowledge, access to talent pools, end-to-end solutions allow us to provide our services. We are particularly proud of our robust processes, honed over decades in the industry, and many clients mention that it is what sets us apart from the competition.
Investment in our people is another cornerstone and with trainee recruitment consultants and a well-established apprenticeship programme, we have developed a culture that supports the growth of the business and our employees.
Finally, we are not afraid to listen and will always accept your feedback fearlessly. Regular engagement and reviews will help us stay on top of any concerns and continuously improve. In person, on social media, on the phone, we’re ready and we’re listening. Let’s keep talking.